Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget constraints to help us tailor our services to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and your navigation through our site. We use this information to optimize site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal data to fulfill orders and deliver excellent service. This includes processing orders, organizing deliveries, sending confirmations, and following up to ensure satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Communicate about order status and delivery timing
• Provide customer support and respond to inquiries
• Improve services based on your feedback and preferences
• Send relevant updates about our services (with your consent)
• Keep records for business and legal compliance

We also use aggregated, non-identifying information to understand market trends and enhance our operations. For example, we may analyze which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out anytime by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only as needed to provide services or comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment processors who specialize in secure transactions.

While we employ strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view the data we hold, ask for corrections to inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you ask us to remove them.

When we no longer require your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site function – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use the site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is aggregated and does not identify individuals.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If PrairieBytePark experiences major changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we will ensure your data is either securely transferred to a successor entity (with appropriate privacy safeguards) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may occur without prior notice. We encourage you to review this policy from time to time to stay informed about our privacy protections.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware of such data, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom’s jurisdiction. However, some service providers may process data internationally. When this occurs, we implement appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.